Goor Childrens/Boys Leather Lined 4 Eye Brogue Gibson Shoe

Size 9 is too big wish to exchange for UK size 8 First time used Joom - Verdict - CRAP!!!! - For example wish to change shoe size. Instructions say - Go to My orders section. Select the order you wish to send back - Click on the Joom support team button to the right ~(THERE IS NO JOOM SUPPORT TEAM BUTTON TO THE RIGHT - Specify the reason you'd like to return the item for in the Describe the issue field (YOU CAN'T GET THAT FAR) - Our agent will provide the return address and instructions on how to proceed (YOU CANT GET THAT FAR).

The shoe has a very narrow instep area. I cannot wear the shoe as it causes pain

unfortunately the shoes don't fit would like to return them otherwise the shoe is good

Product delivered on time and fully compliant

everything OK